Cancún office · Supermanzana 96
Water Treatment in Cancún and the Riviera Maya
Water in the Hotel Zone is hard and its chlorine level varies: scale in boilers, yellow water in showers and pools that are hard to keep in compliance. We fix it with testing, chemicals and equipment from our Cancún office.
- Years of experience
- 17
- Clients invoiced since 2018
- 98
- Of monthly clients renew
- 94%
- Office in Cancún
- Reply within 24 business hours
- EMA-accredited laboratories
Which problem are you facing?
- Scale in boilers and showersWater softeners and BM-86 descaler.See the solution →
- Yellow water in the hot water linesBM-72 corrosion inhibitor for hot water (Spanish-language store).See the solution →
- Pool out of complianceNOM-245 testing, plus the Plan Alberca monthly pool service.See the solution →
- COFEPRIS inspectionIce, water and food testing with a report for COFEPRIS, Mexico’s federal health regulator.See the solution →
A first step with no commitment
Hardness and chlorine test of your water
We find out how hard the water reaching your cistern is, and which treatment it needs, before quoting equipment or chemicals.
Request a hardness test- Cancún Hotel Zone
- 408 mg/L
- Playa del Carmen
- 400 mg/L
- Cozumel
- 388 mg/L
- Riviera Maya wells
- 670 mg/L
- Puerto Morelos (estimated)
- ≈ 406 mg/L
- Costa Mujeres (estimated)
- ≈ 418 mg/L
Total hardness as CaCO₃ in untreated water, median of our analyses from 2009 to 2020. Puerto Morelos and Costa Mujeres are estimates based on neighboring areas: request a test to find out the hardness of your water.
Water treatment services in Cancún
Complete solutions for the tourism and commercial sector in Quintana Roo
Hotels and resorts
Comprehensive treatment for Cancún’s hotel industry: pools, drinking water, and compliance with NOM-127-SSA1-2021 (Mexico’s drinking water standard) and NOM-245-SSA1-2010 (pools).See the solution →Laboratory water testing
Sampling in Cancún and physicochemical, bacteriological and Legionella testing in laboratories accredited by EMA, Mexico’s accreditation body, with official validity.See the solution →Filtration systems
Installation and maintenance of multimedia filters, activated carbon filters and water softeners for hotels and industry.See the solution →Chemical treatment
Treatment programs for boilers, cooling towers and water systems in tourism facilities.See the solution →Condominiums in Cancún
Cisterns, pools and hydropneumatic systems in condominiums and residential developments, with NOM-127 and NOM-245 testing.See the solution →Regulatory compliance
Specialized advice to meet NOM-001-SEMARNAT-2021 (wastewater discharges), NOM-127-SSA1 and NOM-245-SSA1 in Quintana Roo.See the solution →
Why choose us
Why work with us in Cancún
Office in Cancún
A local technical team for prompt service
17 years in the area
Operating in Quintana Roo since 2009, without interruption
98 clients since 2018
International and Mexican hotel chains, and real estate developments
Accredited laboratories
EMA-accredited laboratories, with official validity for COFEPRIS and CONAGUA (Mexico’s health and water authorities)
Local knowledge
Water challenges in Cancún
Water in Cancún and the Hotel Zone needs attention on three fronts: equipment, pools and microbiological control
High hardness
The karst aquifer produces water with a hardness of 300–500 mg/L as CaCO₃, which forms scale in boilers, piping and cooling towers.
Solution: water softeners and chemical treatment
Pool compliance
Hotel and condominium pools must comply with NOM-245-SSA1-2010, Mexico’s pool water standard, and keep their testing up to date for COFEPRIS inspections.
Solution: NOM-245 testing and pool monitoring
Water treatment for condominiums in Cancún →Tropical climate
Humidity and heat favor the growth of bacteria such as Legionella in water systems.
Solution: microbiological control programs
Monthly service contract
What the monthly service contract includes in Cancún
One service at a fixed monthly price for hotels, condominiums and industry: testing, chemicals, visits and reports to keep your operation in compliance.
Testing included
Scheduled physicochemical and microbiological testing in EMA-accredited laboratories, according to the standards that apply to your facility.
Chemicals
The chemicals needed for treatment, delivered to your facility.
Scheduled visits
Specialized technicians visit your facility on the agreed schedule.
Compliance reports
Regulatory compliance reports (NOM-127, NOM-245, NOM-001) for your logs and inspections.
Technical advice
Technical questions by phone, email or WhatsApp at no extra cost.
Fixed monthly price
One monthly payment, with no separate quotes or variable invoices.
It starts with a free assessment of your facility.
Local coverage
Service areas in the Riviera Maya
From our office in Cancún we can quickly serve the entire Quintana Roo coast, from Puerto Morelos to Tulum.
- Cancún Hotel Zone
- Puerto Cancún
- Puerto Morelos
- Playa del Carmen
- Puerto Aventuras
- Akumal
- Tulum
- The entire Riviera Maya
Contact us in Cancún
- Address
- Av. Nichupté, Manzana 46
- Supermanzana 96
- 77535 Cancún, Quintana Roo, Mexico
- Phone
- +52 999 548 5336
- Send a message
- Hours (Cancún time)
- Monday–Friday: 8 a.m.–6 p.m.
- Saturday: 9 a.m.–2 p.m.
Av. Nichupté Manzana 46, SM 96, Cancún
Monday–Friday 8 a.m.–6 p.m. · Saturday 9 a.m.–2 p.m. (Cancún time, UTC−5)
Water treatment in Cancún: frequently asked questions
For clients in Quintana Roo
Where is your office in Cancún?
Our office is on Av. Nichupté, Supermanzana 96, Benito Juárez, Quintana Roo. We serve the entire Cancún Hotel Zone, Puerto Morelos, Playa del Carmen and the Riviera Maya as far south as Tulum.
Do you offer 24/7 emergency service in Cancún?
Yes. Clients with a full-service contract get emergency service 24 hours a day.
Are the test results officially valid in Quintana Roo?
Yes. Samples are analyzed in laboratories accredited by EMA, Mexico’s accreditation body, and the results are officially valid before COFEPRIS and CONAGUA for procedures throughout Quintana Roo.
Which hotels do you serve in Cancún?
Hotels from many chains in the Hotel Zone, from boutique properties to large resorts. For confidentiality, we do not name them, but you can ask for references from hotels in your segment.
How much does water testing cost in Cancún?
The price depends on the type of test, the number of samples and how often you sample. We offer hotel packages with scheduled monthly sampling. Tell us what you need to test and we send a written quote at no cost.
Can you help me with a COFEPRIS inspection?
Yes. We prepare the documentation the inspection requires: logs, laboratory reports, certificates of analysis and procedures. We can also accompany you during the inspection if needed.
Resources
Technical pages for your team
Information to support your water treatment decisions
Legionella testing for hotels
Sampling points, turnaround times and what to do with the results.Read more →NOM-245-SSA1: pool and spa water
What Mexico’s pool water standard requires, and how sampling and lab testing work.Read more →Hotel water treatment
Every water system in a hotel, with its standard and frequency.Read more →
Coverage across the Yucatán Peninsula
We also provide water treatment services in:
Need water treatment in Cancún?
Free assessment for your hotel, condominium or industrial facility in Cancún, with a reply within 24 hours